Product
The NEMT & Private Ambulance Kiosk
Built for NEMT and private ambulance operators. A self-service terminal placed where patients actually need transport — the discharge lounge, the dialysis waiting room, the front desk. Ambulatory, wheelchair, stretcher, BLS and ALS requests all book in under a minute and land straight in your dispatch system.
Build and deployment turnaround is typically 2-3 weeks. Contact us for pricing.
Live GPS tracking
Every van and ambulance on one Florida map.
The kiosk screen and your dispatch board share the same live map. Wheelchair vans and ambulances report their GPS position continuously, so patients see a real ETA and dispatch sees the closest unit.
En route · Tampa to Brandon
ETA 12 min
Transporting · Fort Lauderdale
ETA 7 min
Pickup · Orlando
ETA 19 min
Demonstration view. Once your kiosks and crew app are live, this board shows your real units and GPS positions in real time.
Why a kiosk
Capture the trip before the patient leaves the building.
Most non-emergency trips are lost on hold. A nurse calls three providers, the discharge stalls, and the ride goes to whoever picks up first. The kiosk puts your company at the point of discharge and turns a phone call into a two-minute self-service booking.
No hold time
Patients and staff book themselves instead of waiting on a dispatcher.
Cleaner intake
Level of service, payer and authorization are captured up front, not after the run.
Standing presence
Your brand sits in the facility lobby every day, not in a stack of business cards.
How it works
From screen tap to unit assigned.
- 01
Patient checks in at the kiosk
A discharging patient, family member or unit clerk taps the screen, enters the patient name or scans a discharge wristband, and confirms pickup location and destination.
- 02
Level of service is set
The kiosk asks the questions that decide the vehicle: ambulatory, wheelchair, stretcher, bariatric, oxygen, isolation. That answer becomes the trip type your dispatcher sees.
- 03
Eligibility and payer captured
Medicaid, managed care, private pay or facility account is selected at the kiosk, along with authorization or PCS numbers, so billing is not chasing paperwork after the run.
- 04
Trip drops into dispatch
The request lands in the same dispatch board your crews already work from, timestamped and queued, with no phone call and no fax.
- 05
Assignment and live ETA
Dispatch assigns a unit, the crew accepts on the driver app, and the kiosk prints or texts a confirmation with a live ETA and trip number.
- 06
Closeout and record
Pickup, transfer of care and drop-off times are captured automatically and attached to the trip record for billing and facility reporting.
Dispatch integration
One queue for kiosk, app and phone trips.
The kiosk is a front door onto the same platform that runs your ambulance and NEMT dispatch. Nothing is re-keyed, and a kiosk trip is handled exactly like a call-in trip.
Same dispatch board
Kiosk trips appear alongside phone and app trips in one queue. Your dispatcher does not learn a second system.
Ambulance and air ambulance
Ground BLS, ALS and wheelchair runs route to your fleet. Long-distance and out-of-state requests can be flagged for air ambulance quoting.
Driver and crew app
Assignments push to the same rideshare-style crew app used for TNC and NEMT trips, with navigation, status buttons and signature capture.
Facility portal
Case managers get a web view of every kiosk trip from their building — status, ETA and history — without calling dispatch.
Billing handoff
Payer, authorization, mileage and time stamps export to your billing workflow so claims go out clean.
Standards-based hookups
Where a facility already runs a scheduling or EHR platform, trips can be exchanged through a secure API or HL7-style feed instead of manual entry.
Hardware
What ships with a unit
- 22" or 32" commercial touchscreen, floor stand or wall mount
- ADA-height configuration with high-contrast and large-text mode
- Barcode and wristband scanner for discharge paperwork
- Thermal receipt printer for trip number and ETA
- Wi-Fi or hardwired ethernet, cellular failover option
- Bilingual English and Spanish interface
Where it goes
Placements that produce trips
We help you pitch and place the units, set the facility agreement, train the front-desk staff, and connect the kiosk to your dispatch before it goes live.
Packages
Start with one unit or roll out a network.
Every package includes the hardware, configuration, dispatch connection and staff training. Pricing depends on how many units you place and how they are integrated, so we quote it per operation.
Single Unit
One kiosk in your first facility to prove the placement and start capturing trips.
Contact for pricing
- One floor-standing kiosk, delivered and configured
- Your branding on the screen and receipts
- Ambulatory, wheelchair and stretcher requests
- Trips routed straight into your dispatch queue
- Front-desk staff training
- Remote monitoring and software updates
Facility Program
Multiple kiosks across hospitals, dialysis centers and skilled nursing facilities.
Contact for pricing
- Everything in Single Unit
- Volume placement across multiple buildings
- Per-facility reporting and trip volume tracking
- BLS and ALS private ambulance requests
- Help pitching and setting facility agreements
- Connected to your TNC and NEMT mobile app
Enterprise Network
A kiosk network across a region, with payer and broker integration.
Contact for pricing
- Everything in Facility Program
- Multi-region kiosk fleet management
- Broker and managed-care authorization capture
- Custom screens, languages and workflows
- Air ambulance and long-distance request flagging
- Priority hardware replacement and support
Patient data
Built to be HIPAA-compliant, and we sign BAAs.
Kiosk requests can include patient names, appointment times, level of service and mobility or isolation needs. That is protected health information and it is handled as such.
The screen clears between users, data is encrypted in transit and at rest, access is role-based and every view and change is logged.
Where we host or process that data for you or the facility hosting the kiosk, we act as a Business Associate and execute a Business Associate Agreement before go-live.
Request your quote.
Tell us where the kiosks go and we will come back with pricing and a rollout plan. Turnaround is typically 2-3 weeks once we start.