Product
Your own TNC & NEMT mobile app
A complete digital platform under your brand — rider app, driver app and dispatch console — for non-emergency medical transport, ambulance and air ambulance trips. It works the way riders already expect from the well-known rideshare apps, with the level-of-service, payer and compliance details medical transport actually requires.
Typical turnaround 2-3 weeks. Contact us for pricing.
What you get
Three apps and one platform.
Riders, drivers and dispatchers each get the screen built for them, all running on the same digital platform so nothing is re-keyed and nothing is lost between a phone call and a run.
Rider app
Patients, family members and facility staff request a ride in under a minute — pickup, destination, appointment time, level of service, and a live map with driver ETA. Works the same way the well-known rideshare apps do.
Driver and crew app
Trip offers, accept and decline, turn-by-turn navigation, arrival and drop-off status buttons, signature and photo capture, and no-show reporting from the phone in the cab.
Dispatch console
One live board for app, phone and kiosk trips. Assign or auto-assign units, watch the map, reschedule standing orders and see every vehicle in real time.
Facility and payer portal
Case managers book and track trips for their building. Broker and managed-care trip files can be imported so scheduled runs load automatically.
Billing and reporting
Mileage, wait time, level of service, authorization numbers and timestamps captured per trip and exported clean to your billing workflow.
Your brand
Published under your own Apple and Google developer accounts, with your company name and icon, in your colors, with your phone number and policies.
In the vehicle
Every trip, tracked from the cab.
Drivers and crews run the whole day from the phone — accept the trip, navigate, mark on-scene, capture the signature, close the run. Dispatch sees each step live, and the timestamps flow straight into billing, so nobody is reconstructing a run sheet at the end of the shift.
Levels of service
Built for medical transport, not taxis
The booking flow asks the questions that decide the vehicle — mobility, oxygen, isolation, bariatric, escort — so the right unit is dispatched the first time.
Also connects to
Kiosks, phone intake and air
The same platform runs the NEMT and private ambulance kiosk in your facilities, so kiosk trips, app trips and call-in trips all land in one dispatch queue. Long-distance and out-of-state requests can be flagged for air ambulance quoting instead of being turned away.
See the kioskBuild timeline
Live in about two to three weeks.
- Week 1
Scope and branding
We map your service area, levels of service, rate structure and payer mix, then set your brand, colors and app icons.
- Week 2
Build and connect
Rider app, driver app and dispatch console are configured, your fleet and drivers are loaded, and the kiosk and phone intake are connected to the same queue.
- Week 3
Store launch and training
Apps are submitted to the App Store and Google Play, dispatchers and drivers are trained, and we run live trips with you on the first day.
Packages
Pick the package that fits your fleet.
Every package includes the build, the store launch and training. Pricing depends on fleet size, service area and how many facilities you serve, so we quote it per operation.
Launch
For a new or single-market NEMT operation getting off the phone and onto an app.
Contact for pricing
- Branded rider app published under your own Apple and Google developer accounts
- Driver and crew app with navigation and trip status
- Dispatch console for app, phone and kiosk trips
- Ambulatory, wheelchair and stretcher levels of service
- Trip data exported for billing
- Typical 2-3 week build and launch training
Growth
For operators running multiple vehicles, facility contracts and recurring trips.
Contact for pricing
- Everything in Launch
- Facility and case-manager booking portal
- Standing and recurring order scheduling
- Auto-assignment and live fleet map
- BLS and ALS ambulance dispatch
- Kiosk integration into the same dispatch queue
Enterprise
For multi-market, brokered and air-ambulance-capable transport groups.
Contact for pricing
- Everything in Growth
- Broker and managed-care trip file imports
- Multi-region fleets and dispatch teams
- Air ambulance quoting and long-distance flagging
- Custom reporting and payer exports
- Priority support and roadmap input
Patient data
Built to be HIPAA-compliant, and we sign BAAs.
Trip records can include patient names, appointment times, level of service, oxygen, isolation and bariatric needs, signatures and photos. That is protected health information and it is handled as such.
Data is encrypted in transit and at rest, access is role-based, and every view and change is logged. Drivers see only what they need for the trip in front of them.
Where we host or process that data for you or your facility partners, we act as a Business Associate and execute a Business Associate Agreement before go-live.
Request your quote.
Tell us about your operation and we will come back with pricing and a build scope. Turnaround is typically 2-3 weeks once we start.